Frequently Asked Questions

The Answers You Need

What are the payment options?

At this moment, the only payment option available is bank transfer. We apologize for any inconvenience this may cause, but we have found that bank transfer is the most secure and reliable way to process payments for our business. Once you have placed your order, you will receive an email with our bank account details so that you can make the payment. Please note that we will not be able to ship your order until we have received payment in full. If you have any questions or concerns about this payment option, please don't hesitate to contact us.

We want you to be completely satisfied with your purchase from our website. If for any reason you are not satisfied, we will gladly accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a return, please contact our customer service team at [insert email address or phone number] with your order number and the reason for your return. We will provide you with instructions on how to return your item.

Please note that the customer is responsible for the cost of return shipping. Once we receive your return, we will inspect it to ensure that it meets our return policy requirements. If it does, we will issue a refund to the original form of payment. Please allow 5-7 business days for the refund to appear on your account.

If your item arrives damaged or defective, please contact us within 48 hours of receiving the item. We may require photos or other documentation to process the return. We will provide you with instructions on how to return the item and will cover the cost of return shipping in this case.

We reserve the right to refuse returns that do not meet our return policy requirements. If you have any questions or concerns about our return policy, please contact us and we will be happy to assist you.